Terms and Conditions for Madarna Travel
By accessing and using the services of Madarna Travel (“we,” “us,” “our,” or “the Company”), you (“Client,” “you,” “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms govern your relationship with the Company and all travel services booked through us.
1. Acceptance of Terms
By accessing and using the services of Madarna Travel (“we,” “us,” “our,” or “the Company”), you (“Client,” “you,” “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms govern your relationship with the Company and all travel services booked through us.
2. Client Responsibilities
Accuracy of Information
You are solely responsible for providing accurate personal information, including full legal names, dates of birth, and passport details, as they appear on official travel documents. Any errors may result in denied boarding or additional charges, for which we are not liable.
Travel Documents
You are responsible for ensuring you have all required travel documents, such as a valid passport, visas, and any necessary health certificates, for your entire itinerary. We provide information and guidance as a courtesy but are not responsible for your entry into any destination.
Special Needs
You must inform us of any special requirements (e.g., dietary, mobility) at the time of booking. We will endeavor to communicate these to suppliers but cannot guarantee their provision.
3. Booking, Payments, and Pricing
Reservations
A booking is confirmed only upon our written confirmation and receipt of the required deposit or full payment.
Pricing
All prices are subject to change until full payment is received. Prices may change due to fluctuations in exchange rates, fuel surcharges, taxes, or airline/supplier-imposed changes.
Payment Schedule
A non-refundable deposit is typically required to secure your booking. Final payment is due no later than the date specified at the time of booking. Failure to make timely payments may result in automatic cancellation of your booking.
4. Cancellations, Changes, and Refunds
Client Cancellations
All cancellations must be received by us in writing. Cancellation fees will apply as outlined below and are in addition to any fees imposed by airlines, hotels, and other suppliers.
| Timing before departure | Fee |
|---|---|
| More than [X] days | Loss of deposit |
| Within [X−Y] days | [e.g., 50%] of total cost |
| Less than [Y] days | 100% of total cost (no refund) |
Specific cancellation timelines and fees will be detailed in your booking confirmation.
Changes by Client
Requests for changes to a confirmed booking are subject to availability and may incur change fees from suppliers plus an administrative fee from us.
“No-Show” Policy
Failure to arrive on the departure date will result in 100% cancellation fees.
5. Limitations of Liability
Madarna Travel acts as an intermediary between you and various third-party suppliers, including but not limited to airlines, hotels, tour operators, and transportation companies (“Suppliers”).
- Assumption of Risk: You acknowledge that travel involves inherent risks, including but not limited to accidents, illness, weather, political instability, and forces of nature. You voluntarily assume all such risks.
- Supplier Liability: We are not liable for any acts, errors, omissions, breaches, or negligence of any Suppliers or for any personal injury, death, property damage, or other losses resulting therefrom.
- Company Liability: Our maximum liability, if found liable for any claim, shall not exceed the total commission we earned on your booking.
6. Force Majeure
We are not liable for failure to perform our obligations if such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government restrictions, strikes, or natural disasters. In such events, refunds will be subject to the policies of the individual Suppliers.
7. Travel Insurance
We strongly recommend that you purchase comprehensive travel insurance to protect your investment. This insurance should cover trip cancellation, interruption, medical expenses, evacuation, and baggage loss. We can provide information on available policies, but the purchase and understanding of the coverage are your responsibility.
8. Passports, Visas, and Health
It is your responsibility to verify the passport, visa, and health requirements for your destination. Requirements can change, and we are not responsible for providing the most current information or for any denial of entry.
9. Our Role as a Travel Advisor
We use our expertise to select reputable Suppliers. However, we do not guarantee the performance of any Supplier. All travel documents, including airline tickets and tour vouchers, are subject to the terms and conditions of the issuing Supplier.
10. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by the laws of the United Arab Emirates. Any dispute arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.
11. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
12. Updates to Terms
We reserve the right to update these Terms and Conditions at any time. The most current version will always be posted on our website.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Madarna Travel Email: contact@madarna.com Phone: +971-55-718-8682 Address: Al Kazim Building 1st Floor 104 – Al Garhoud – Dubai – United Arab Emirates